Your satisfaction is extremely important to us. Each piece of fabric is inspected for defects before shipment to ensure its quality. If your purchase does not meet your expectations, please feel free to return your unaltered order within 30 days of the original ship date. (We do not offer returns on Custom or Special Orders. Please see the note below.) The item returned must be in its original condition (uncut, unwashed, undyed, etc.) in order for us to accept and process your return. WE CANNOT ACCEPT RETURNS OF BELOW ONE KILOGRAM. REFUNDS COVER THE ORIGINAL PURCHASE PRICE LESS THE SHIPPING COSTS FOR BOTH THE PURCHASE AND RETURN. WE DO NOT REFUND SHIPPING CHARGES. HOWEVER, NOTHING IS ETCHED IN STONE SO IF YOU DO HAVE A PROBLEM PLEASE FEEL FREE TO CONTACT US AT:
+91 22 22407344
Monday - Friday, 10am - 6pm IST
Or Email: support@shreejamhosiery.com
Unless the return is the result of an error on our part, the customer is responsible for returning the fabric. If the return is a result of an error on our part, the customer is exempt from paying the original and return shipping costs.
To return an item, follow the instructions listed below.
• All returns must reach our warehouse within 30 days of the original ship date.
• All fabric and trim must be returned in its original condition (i.e uncut, unwashed, etc.)
• Any packaged item must be returned in its original packaging.
• Unless due to our error, return shipping is the responsibility of the customer.
• It is very important that you record your shipping number so the package can be tracked during transit. We are not responsible for returned products that we do not receive.
• Original shipping will be deducted from your refund if an order that received free original shipping is returned.
• Package your items as they were packaged when you received them. Include a copy of the receipt that you printed when you finalized your order. If you are returning one item from a multiple-item-order, you may mail us a copy and retain the original for our records.
• A copy of your original order or receipt must be included in the return package. Please include the reason you are returning the fabric so that we can better serve you in the future.
• Mail us the package, and when we receive and process the return, we will credit your card with the original purchase price, minus the cost of shipping both ways, if applicable.
If you're looking for a particular fabric and can't find please allow us to find it for you. However, please remember that Special Orders are custom orders and Special Orders usually have a three-week delivery time and are placed online, in-store, or via phone for specific, name-brand items that are either not in stock or not available on our website. If you have questions about placing a special order, please contact us. If you are unsure about the color or texture of a name-brand fabric not listed on our website, contact us and we will be happy to work with you to make sure you get exactly the fabric you want